Transfagarasan Tree House Village

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Privacy policy

Privacy Policy for the Processing of Personal Data

Updated on 28.03.2024

Respecting Privacy and Protecting Personal Data

Transylvania Global SRL (CUI: 31477221), registered under number J03/1980/2020, operator of the website www.transfagarasantreehousevillage.com and provider of treehouse rental services, respects your privacy and protects your personal data in accordance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as Romanian legal provisions concerning the protection of personal data. This includes the provisions of Law no. 190/2018 on measures for the implementation of GDPR (“Law 190/2018”), as well as the provisions of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector (“Law 506/2004”).

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. Please read this policy carefully and contact us if you have any questions or concerns about protecting your personal data.

We reserve the right to periodically update and modify our Privacy Policy to reflect any changes in how we process your personal data or any changes in legal requirements. You may continue to use our services after such changes, which means you agree with and accept the updated version of the Privacy Policy.

General Information

The website www.transfagarasantreehousevillage.com is managed by Transylvania Global SRL, a company registered at the Trade Registry Office under number J03/1980/2020, CUI: 31477221, with its registered office at Sat Ciofrangeni, comuna Ciofrangeni, strada Principala, nr 40, Județul Arges. Phone: 0740046607.

Transylvania Global SRL is responsible for the data collected and processed for its purposes.

Contact Details:

To learn more about how we process personal data, to exercise your rights under applicable legislation, to file a complaint, or to discuss privacy issues, you can contact us using the following contact details:

Information Collected

To provide our treehouse rental services, we may collect personal information voluntarily provided by you during the booking or use of our services. This information may include, but is not limited to: name, email address, phone number, payment information, and other details relevant to processing reservations and ensuring your comfort and safety during your stay.

We may collect personal information provided voluntarily by you in the following situations:

  • Booking and managing your stay: When you make a reservation for renting a treehouse, we ask you to provide information such as name, email address, phone number, and other relevant details to facilitate and manage your stay.
  • Completing rental formalities: To finalize the rental process, we may collect additional information, such as payment information and any other necessary details.
  • Communication and personalized offers: By registering for our services, you allow us to communicate relevant information about your stay and offer personalized offers.

On our website, we use technologies such as cookies to collect and store certain information. These help us improve our users’ experience and personalize content according to their preferences. It is important to mention that we do not collect or process sensitive data, as defined in the General Data Protection Regulation (GDPR).

We also strive not to collect or process data of minors under 18 without the consent or authorization of their parents or legal guardians.

Please consult our Privacy Policy and Cookie Policy for more information on how we protect the confidentiality of your personal data and your rights regarding your data.

Use of Information

We will use your personal data for the following purposes:

  • Providing treehouse rental services: We will use your personal information to provide and manage our treehouse rental services on the platform www.transfagarasantreehousevillage.com. This includes verifying your identity, managing booking information, and account preferences.
  • Processing reservations: We use your personal information to process reservations made through our platform. This process includes collecting contact details, validating reservations, managing payments, and confirming bookings.
  • Providing support services: We are committed to providing you with support and assistance for bookings made and to respond to your questions or requests related to our services. We use your personal information to provide technical assistance, manage any issues, and offer guidance in using the Transfagarasan Treehouse Village platform. This includes communicating with you via phone, email, or real-time chat to provide efficient and professional responses and solutions.
  • Compliance with legal obligations: Some processing of your personal data is necessary to comply with legal obligations and applicable regulations, such as tax and accounting legislation. This includes storing and managing data necessary for appropriate financial and tax reporting.

Processing your personal data for these purposes is justified either by the conclusion and execution of the contract between you and Transylvania Global SRL (administrator of the site www.transfagarasantreehousevillage.com) or by fulfilling the legal obligations to which we are subject. We ensure that we process your personal information securely and confidentially, in compliance with applicable data protection laws.

Improving Our Services

To ensure that we provide you with the highest quality services and improve your online booking experience, we may use certain information for the following purposes:

  • User behavior analysis: We collect and analyze information about user behavior to understand their preferences, interests, and needs. This helps us offer relevant and personalized services tailored specifically for you.
  • Customer feedback: After completing a reservation, we may invite you to fill out satisfaction surveys to provide feedback on your experience. This information helps us evaluate customer satisfaction and identify any necessary improvements to our services.
  • Market studies and research: In some cases, we may conduct studies and market research to better understand our customers’ preferences and behavior. This information helps us adapt our business strategies, develop new services, and improve our offering based on market requirements and trends.

All these activities are conducted following our legitimate interest in improving our services and providing you with a personalized and satisfactory booking experience. We always ensure that we respect users’ fundamental rights and freedoms and that the information collected is protected under applicable legal provisions in the field of personal data protection.

Marketing

We want to keep you informed with relevant and personalized information.

In this regard, we may provide you with the following information:

  • General and thematic information: We will send you updates and information about our services, ongoing offers or promotions, and news related to the treehouse rental experience.
  • Information about similar or complementary experiences: We will offer suggestions and recommendations regarding activities or services that may be of interest to you, based on previously expressed preferences or similar experiences of other clients.
  • Updates on your reservations: We will keep you informed about the status and availability of your reservations so that you are aware of the latest updates and can plan your stay accordingly.
  • Commercial communications and opinion surveys: We may invite you to participate in surveys or market research to help us better understand your needs and preferences and improve our services accordingly.
  • Personalized recommendations: We will use data about your user behavior, such as booking preferences and previous experiences, to provide personalized recommendations and enhance your browsing experience on our website.

We always ensure that processing your data is carried out following your rights and freedoms and that decisions based on them do not have significant legal effects on you and do not affect you significantly.

If you wish to withdraw your consent or have questions about processing your data, please contact us using the previously provided contact information. We are here to provide you with more information and to ensure that we respect the confidentiality and security of your personal data.

Defending Our Legitimate Interests

We care about protecting our legitimate interests and ensuring the safety of our platform and users. In this regard, we will use and transmit information to defend our rights and ensure our business activities are protected. These measures may include the following:

  • Website and user protection measures against cyber-attacks: We will implement security technologies and procedures to prevent and detect any unauthorized access attempts, cyber-attacks, or other activities that could affect our platform or users.
  • Fraud prevention and detection measures: We will take measures to prevent and detect any attempted fraud or fraudulent activity on our platform. In such situations, we may transmit relevant information to the competent public authorities to protect our interests and those of our users.
  • Risk management measures: We will implement policies and procedures to manage the various risks that may arise in our business activities. These measures may include risk assessment, implementing appropriate controls, and managing incidents or crisis situations.

Data Retention Period

We respect the importance of protecting your personal data and are committed to storing this information only for as long as necessary to achieve the purposes for which it was collected. Generally, we will retain your data for the entire period during which you have an active reservation on our platform, but you also have the option to request the deletion of certain information or the termination of the contract.

We store your personal data for the period mentioned above for the following reasons:

  • Duration of the contract: We need your data during the contract to know and comply with the necessary parameters for providing treehouse rental services.
  • Financial-accounting obligations: Your data is included in financial-accounting documents, such as the contract, issued invoices, bank records, which we are required to keep following legal requirements.
  • Internal activity analysis: During and after the contract, we use your data to analyze and evaluate our internal activity so that we can adapt appropriately to the market and improve the way we conduct business.

These measures help ensure that your data is processed under your rights and freedoms and that decisions based on them do not have significant legal effects on you.

Information Sharing

We do not sell, rent, or normally disclose our clients’ personal information, except where necessary to provide our services and under applicable legislation. We understand the importance of your personal data privacy and take measures to protect this information.

However, we may transmit or provide access to certain personal data to the following categories of recipients:

  • Internal collaborators: Individuals acting under our careful guidance.
  • Service providers: We collaborate with service providers, such as payment processors and technical support service providers, to offer you our products and services.
  • Marketing partners: In some cases, we may collaborate with marketing partners to provide you with special offers, promotions, or relevant information about our products and services.
  • Market research service providers: To help us understand and improve our customers’ experience, we may work with market research service providers.
  • IT service providers: To maintain and improve the functionality and security of our website and other IT systems, we may collaborate with IT service providers.
  • Legal authorities and law compliance: In certain circumstances, we may disclose personal information if required by law or through a valid legal process.

We are committed to taking all reasonable measures to protect the confidentiality and security of your personal data following our privacy policy and applicable legislation.

Your Rights

We respect your rights concerning your personal information and are committed to protecting them following applicable data protection legislation. You have certain legal rights that allow you to exercise control over the information you provide and how it is used. Here is a more detailed explanation of your rights:

  • Right of Access: You have the right to request and obtain confirmation from us about whether or not we are processing your personal information and, if so, to have access to that information. You can request a copy of your personal information that we hold and find out details about the purposes of processing, the categories of personal data involved, the recipients of that data, and the retention period.
  • Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request its rectification or update. You can provide us with additional information to complete your data or ask us to correct any errors in the information we hold.
  • Right to Erasure: You have the right to request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or processed, you have withdrawn your consent, and there is no other legal basis for processing or processing data. We will review your request and, if the legal conditions are met, delete your personal information.
  • Right to Restrict Processing: You have the right to request the restriction of processing of your personal information in certain situations. This may include periods during which you verify the accuracy of your information, in cases where processing is considered unlawful, but you wish to restrict the use of information instead of deleting it or while awaiting the resolution of an objection request.
  • Right to Data Portability: To the extent that we process your personal information based on your consent or in the context of a contract and processing is carried out automatically, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. You also have the right to request the direct transfer of this data to another entity, where technically possible.
  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as in the case of processing for direct marketing purposes or where processing is based on a legitimate interest or public interest task. We will evaluate your request, and if we have legitimate grounds for processing your information, we will continue to process it unless your interests, rights, and fundamental freedoms prevail.
  • Right to File a Complaint: If you are dissatisfied with how we process your personal information or believe that your rights have been violated, you have the right to file a complaint with the data protection supervisory authority in your country of residence or the country where you believe the violation occurred.

It is important to note that certain exceptions and restrictions exist concerning the exercise of these rights, as provided by applicable legislation. We reserve the right to request verification of your identity before responding to your requests and to protect against fraudulent requests.

We encourage you to take advantage of these rights and exercise control over your personal information. We are committed to respecting and protecting your rights and cooperating transparently and responsibly in processing your personal information.

Information Security

We take security measures to protect your personal information against unauthorized access, use, or disclosure. We use appropriate security methods and technologies to protect the information we collect online.

However, please note that transmitting information over the Internet or other public networks is not completely secure. There is a risk that data may be intercepted, viewed, or used by unauthorized third parties. We cannot be responsible for such vulnerabilities of systems not under our control.

Changes to the Privacy Policy

We reserve the right to modify or update this privacy policy at any time, depending on our needs or current regulations. Any changes will take effect immediately after they are published on our site. We recommend that you periodically check this page to stay informed about any changes.