Transfagarasan Tree House Village

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Terms and conditions

Terms and Conditions

1. Introduction:

Dear Guests,

Welcome to the Terms and Conditions page of the website: www.transfagarasantreehousevillage.com, operated by Transylvania Global SRL (CUI: 31477221), registered under number J03/1980/2020, andreea.manga@googlemail.com, 0740046607.

These terms and conditions govern the use of this website and are essential for establishing your rights and responsibilities as a user of this site.

Please read these terms and conditions carefully before using this website. By accessing and using this site, you agree to all the terms and conditions mentioned below. If you do not agree with these terms and conditions or any part of them, we recommend that you do not use this site.

These terms and conditions may be updated periodically, and continued use of the site after changes are published constitutes acceptance of these changes. Please check this document periodically to stay informed of any changes.

If you have questions regarding the Terms and Conditions, please call us at: 0740046607 (Monday-Friday, between 9:00-16:00).

2. Definitions

Within our Terms and Conditions, we define key terms for a clear understanding of your rights and responsibilities. Please refer to the list of definitions to familiarize yourself with the terminology used in our document.

  • User: Any person who accesses or uses this website.
  • Site: Refers to the Transfagarasan Tree House Village website, accessible at www.transfagarasantreehousevillage.com.
  • We, our: Refers to Transfagarasan Tree House Village and Transylvania Global SRL, the operators of this website.
  • Terms and Conditions: This document, which sets and regulates the conditions for using this website.
  • Privacy Policy: The document describing how we collect, use, and protect your personal data.
  • Cookies: Small files stored on your device to enhance your experience on our site.
  • Account: The protected section of the site accessible to registered users, allowing them to manage personal information and preferences.
  • Cancellation: The action of canceling a reservation or using a service according to our cancellation policy.
  • Deposit: The sum of money paid in advance to guarantee a reservation or cover any damages or additional charges.
  • Cancellation Policy: The rules and terms governing the cancellation of reservations and the application of associated charges.
  • Confidentiality: The principle of protecting and keeping confidential the personal data of our users.
  • Updates: Changes or revisions to these Terms and Conditions, which may be made periodically without prior notice.
  • Agreement: The confirmation of the reservation and acceptance of the Terms and Conditions of this website by the User, regarding the services offered by Transfagarasan Tree House Village.
  • Guest / Client: The person who makes a reservation and stays at Transfagarasan Treehouse Village under the established terms and conditions.
  • Content: Represents all the information, materials, and elements available on our website, including text, images, videos, graphics, and audio files. This includes, but is not limited to:
    • Information displayed on web pages, including text, images, videos, graphics, and audio files.
    • Any information communicated by employees/partners of Transylvania Global SRL to guests through provided contact details or otherwise.
    • Information related to goods, services, and rates practiced by Transylvania Global SRL over a certain period.
    • Data relating to Transylvania Global SRL or other privileged information related to it.
    • This information, considered the content of the site, is made available to users/guests to provide complete and relevant information about the services and activities of the site.
  • Review: Represents the evaluation and opinion expressed by a user/client/guest regarding a product, service, or experience offered on the site. Through a review, feedback can be shared, and relevant information can be provided to other potential clients, guests, or users. Reviews may include personal experiences, quality evaluation, positive or negative aspects, and other details.
  • Transaction: The process of making payment for booking accommodation or other services offered by Transfagarasan Tree House Village.
  • Newsletter/Alert: Periodic communications sent to users to provide updated information, special offers, or other news related to Transfagarasan Tree House Village.
  • Contract: The legal agreement between Transfagarasan Treehouse Village and the User/Guest, governing the provision of accommodation services and other related services.
  • Service: Any facilities or activities offered by Transfagarasan Treehouse Village, including accommodation, restaurants, recreational facilities, etc.

3. Booking Policy

 

3.1. Reservations

  • a. All reservations must be made in advance.
  • b. Accommodation rates will be based on availability at the time of offering.
  • c. Reservations can be made online through our website or third-party booking channels. Email: andreea.manga@googlemail.com, Tel: 0740046607.

 

3.2. Reservation Confirmation

  • a. Guests will receive a written confirmation of their reservation once it has been secured (through credit card pre-authorization, bank transfer, cash payment at the reception, or card payment at the reception).
  • b. The reservation confirmation may be conditional, depending on the payment of a deposit or full payment.
  • c. If you do not receive a confirmation, please contact us for further assistance.

 

3.3. Payment and Rates

  • a. The rates offered by Transylvania Global SRL include VAT (11%).
  • b. Payment for the reservation can be made online partially or in full.
  • c. A deposit of 40% is required to guarantee the reservation or cover any damages or additional charges.
  • d. Full payment may be requested before arrival, especially for group reservations or during peak seasons.

3.4. Cancellations and Modifications

  • a. Any change or cancellation of a reservation must be made in writing. Changes or cancellations will not be guaranteed until received in writing by TRANSYLVANIA GLOBAL SRL.
  • b. In case of cancellation less than 7 days prior to the arrival date, or in the event of a no-show, the deposit paid will not be refunded.
  • c. Rates and Availability: Rates resulting from changes may vary depending on the nature of the change and the availability at the time of the modification. TRANSYLVANIA GLOBAL SRL reserves the right to adjust rates and availability based on the changes requested by the User/Guest.
  • d. Confirmation of Changes: The User/Guest will receive written confirmation from TRANSYLVANIA GLOBAL SRL regarding the changes made to the reservation once they have been confirmed and processed by TRANSYLVANIA GLOBAL SRL.
  • e. Any cancellation of a reservation must be made in writing. The guest is responsible for paying the cancellation fee to TRANSYLVANIA GLOBAL SRL, which is specified at the time of booking.
  • f. All confirmed reserved tree houses will be held for the first night of the scheduled arrival date. In case of a no-show, TRANSYLVANIA GLOBAL SRL reserves the right to release the tree house for rent to someone else without further notice if no notification of late arrival has been made.
  • g. Booking a cabin for more guests than the maximum capacity displayed online will result in the cancellation or refusal of the reservation, both online and on-site.
    Arriving at the location with more guests than the number confirmed in the reservation, even within the cabin’s maximum capacity, will lead to refusal of check-in and forfeiture of the deposit paid.
  • h. Changes in weather conditions shall not be considered a force majeure event and do not constitute valid grounds for canceling the reservation without penalties or for requesting a refund of the deposit.

 

3.5. Stay Period

  • a. The User/Guest is responsible for respecting the stay period specified in the reservation details.
  • b. In the case of late arrival or early departure, no refunds or discounts will be granted for unused periods.

 

3.6. Right to Modify

  • a. We reserve the right to modify our booking policy at any time. Any changes will be posted on our website and will take effect immediately, applying to both existing and future reservations.

 

4. Check-in and Check-out Policies

Check-in (Accommodation): Guests are invited to check in within the time frame specified by TRANSYLVANIA GLOBAL SRL. If guests wish to check-in outside of this time frame, they are asked to notify company personnel in advance to make the necessary arrangements.

  • Check-In: Starting at 3:00 PM
  • Check-out (Check-out): Guests are asked to vacate the tree house by the specified check-out time.
  • Check-Out: By 11:00 AM

TRANSYLVANIA GLOBAL SRL is entitled to provide accommodation to a guest or receive a visitor only if they comply with the following terms and conditions. Upon arrival, the guest will present an identity document (identity card, passport, driver’s license) to the company employee present at the reception.

The guest will complete and hand over to the reception staff a duly completed and signed accommodation form, in accordance with Romanian law. Failure to complete it will result in the reservation being treated as a “no-show.”

Requests for early check-ins or late check-outs can only be honored on the day of check-in or check-out, depending on availability on that day and will be subject to additional fees.

Exceeding the check-out time without prior notification to the company may result in additional charges, including, but not limited to, a late check-out fee or even a fee for an additional night’s stay.

5. Child Policy

At TRANSYLVANIA GLOBAL SRL, we strive to provide you with the most pleasant experience possible. To ensure your stay is free of inconveniences, please take note of the following:

  • Children under 11 years: Accommodation for children under 11 years is included in the standard room rate.
  • Children aged 11 to 16 years: An additional charge of 25 EUR per night applies for each child aged 11 to 16 years.
  • Children aged 16 to 20 years: An additional charge of 50 EUR per night applies for each child aged 16 to 20 years.

Please make sure to specify the age of your children at the time of booking. If the information provided is incorrect or incomplete, we reserve the right to apply the corresponding additional charges or, in exceptional cases, to refuse the booking if we cannot adequately accommodate all members of the group. These charges are necessary to cover the consumables and facilities provided.

Thank you for your understanding and cooperation.

It is the responsibility of parents or all adults accompanying children to ensure they comply with the rules of conduct established by TRANSYLVANIA GLOBAL SRL and to ensure they do not disturb other guests or staff.

Guests are encouraged to contact TRANSYLVANIA GLOBAL SRL in advance to clarify any questions or concerns regarding children’s accommodation and to ensure they are managed in a way that ensures the comfort and safety of all guests.

 

6. Pet Policy

Current Policy: We reserve the right to accept pets depending on their age and breed.

Specific Conditions: Acceptance of pets may be subject to specific conditions, including age and breed policies set by TRANSYLVANIA GLOBAL SRL.

Advance Notice: Customers are requested to notify in advance if they wish to travel with pets to confirm availability and compliance with acceptance policies.

Compliance with Regulations: Pet owners are responsible for complying with the rules and regulations set by TRANSYLVANIA GLOBAL SRL regarding the behavior and interaction of animals on the premises.

Note: There are 2 friendly shepherd dogs on the premises, so please consider this if you are bringing pets.

 

7. Gratuities and Service Costs

Gratuities for the location’s staff are at the discretion of our guests. Our company will not charge additional fees for the services provided.

 

8. Lost or Forgotten Items Policy

If our staff finds a personal item that appears to be lost or forgotten by one of our guests, we are committed to handling the situation with the utmost responsibility and discretion. TRANSYLVANIA GLOBAL SRL will keep the item for up to 3 (three) months from the guest’s departure date to offer the opportunity to recover the lost item.

After this period, if the item has not been claimed, TRANSYLVANIA GLOBAL SRL reserves the right to handle the item following our internal policies and procedures to maintain the integrity and security of our location.

This policy is implemented to ensure that lost or forgotten items are handled professionally and fairly and that our guests are informed of our procedures.

 

9. Personal Data Protection Policy

 

9.1. Collection and Use of Personal Data

At TRANSYLVANIA GLOBAL SRL, we are committed to protecting the privacy and security of our users’ personal data. We collect personal data directly from users, such as name, email address, phone number, and other relevant information necessary for processing reservations and providing our services. We primarily use this personal data for:

  • Processing and confirming reservations.
  • Communicating with users for confirmations, updates, and special offers.
  • Improving our services and personalizing user experiences.
  • Complying with legal requirements and applicable regulations.

 

9.2. Protection and Security of Personal Data

We are committed to protecting our users’ personal data and adopting appropriate technical and organizational measures to ensure its security against loss, unauthorized access, disclosure, or modification. We use security protocols and technologies to protect personal data and store it in a secure environment.

 

9.3. Disclosure of Personal Data to Third Parties

We will not disclose users’ personal data to third parties without their prior consent, except in cases where disclosure is necessary to provide the services requested by users or comply with legal requirements and applicable regulations. We are committed to protecting the confidentiality of personal data and respecting the privacy of our users.

9.4. Users’ Rights Regarding Personal Data

Users have the right to access, rectify, update, delete, or restrict their personal data and to object to its processing, following applicable law. To exercise these rights or for any questions or concerns regarding personal data protection, users are encouraged to contact us using the contact details on our website.

9.5. Updates to the Personal Data Protection Policy

This personal data protection policy may be revised and updated periodically to reflect changes in our practices and comply with legal requirements and applicable regulations.

10. Disclaimer of Liability

  • Legal Status and Common Law: All terms and conditions implied by legal status or common law are excluded from this document.
  • Loss or Damage to Personal Items: TRANSYLVANIA GLOBAL SRL is not liable for the loss or damage of guests’ or their guests’ personal items. Liability is limited per legal regulations and strictly applies to the value of this agreement.
  • Interactions with Third Parties: TRANSYLVANIA GLOBAL SRL is not responsible for the damage or disappearance of guests’ personal items caused by their interactions with other people outside the location’s staff or the guests’ guests/visitors during their stay.
  • Recommended Security Measures: Guests are advised to ensure that the tree house is properly locked when they are not present. Otherwise, TRANSYLVANIA GLOBAL SRL does not assume responsibility for the disappearance of personal items.
  • Guests are advised to have travel insurance that covers costs for events such as loss of luggage, personal items, or money.
  • Responsibility for Damages: The guest is directly responsible for any damage caused inside the location and especially in the tree house. This includes furniture, sanitary objects, linens, towels, and other goods provided by the location.

Any damage of any kind to movable and immovable objects caused intentionally or negligently by guests or their guests/visitors will be penalized accordingly. The guest will pay the equivalent of the damaged goods, repair/replacement costs, and, if applicable, indirect damages caused to the location if it cannot provide accommodation in the tree house.

11. Proper Use of Site Content by Users

At TRANSYLVANIA GLOBAL SRL, we value the responsible and proper use of the content available on our site. As a user of our site, please adhere to the following:

  • Copyright and Intellectual Property Rights: The site’s content, including text, images, graphics, and other materials, is protected by copyright and other intellectual property laws. Users are requested to respect copyright and not copy, distribute, or modify content without the prior permission of the owner.
  • Use of Personal Information: Users are responsible for the personal information they provide on our site and are encouraged not to provide false or fraudulent information. Additionally, users must respect the confidentiality and privacy of other users and not collect or solicit personal information without their consent.
  • Interaction with Other Users: Users are asked to interact with other users respectfully and civilly. Comments or messages containing vulgar, offensive, or discriminatory language will not be tolerated and may result in the user’s account being blocked or removed.
  • Use of Site Services and Features: Users are encouraged to use the site’s services and features per their intended purpose and not disrupt or compromise the site’s integrity or functionality.
  • User Responsibility: Users are responsible for any use of their site and must comply with all applicable laws and regulations while using the site.

12. Environmental Protection Policy

  • Commitment to the Environment: TRANSYLVANIA GLOBAL SRL is committed to protecting the environment and promoting sustainable practices in all aspects of its activities.
  • Conservation of Natural Resources: The location is committed to efficiently managing natural resources, including water, energy, and materials, to minimize the environmental impact.
  • Responsible Energy Use: TRANSYLVANIA GLOBAL SRL promotes the responsible use of energy by adopting energy-efficient technologies and conservation practices in its daily operations.
  • Waste Reduction and Recycling: The location aims to reduce waste generation and promote recycling and proper waste management in compliance with applicable environmental legislation and standards.
  • Education and Awareness: The location aims to educate and raise awareness among guests, staff, and the local community about the importance of environmental protection and sustainable practices.
  • Continuous Improvements:TRANSYLVANIA GLOBAL SRL is committed to continuously evaluating and improving its environmental performance by monitoring its impact on the environment and implementing appropriate corrective and preventive measures.

13. Client Rights

  • Access to Information: Clients have the right to access relevant and necessary information regarding the services offered by TRANSYLVANIA GLOBAL SRL.
  • Confidentiality and Personal Data Protection: Clients have the right to confidentiality and protection of personal data per applicable laws and regulations.
  • Quality Services: Clients have the right to quality services commensurate with the price paid, per the standards and promises offered by TRANSYLVANIA GLOBAL SRL.
  • Right to Request Additional Information: Clients have the right to request additional information or clarifications regarding the services offered or their terms and conditions.
  • Dispute Resolution: Clients have the right to fair and equitable dispute resolution per the terms and conditions set by TRANSYLVANIA GLOBAL SRL.
  • Right to Protection Against Discrimination: Clients have the right to protection against any form of discrimination or unfair treatment per applicable laws and regulations.
  • Right to File Complaints: Clients have the right to file complaints or feedback regarding the services offered by TRANSYLVANIA GLOBAL SRL and have the right to an appropriate response.

14. Client Obligations

  • Compliance with Terms and Conditions: Clients are obliged to comply with the terms and conditions established by TRANSYLVANIA GLOBAL SRL while using the services offered.
  • Providing Accurate Information: Clients are obliged to provide accurate, up-to-date, and complete information during the registration or booking process.
  • Responsible Use of Services: Clients are obliged to use the services offered by TRANSYLVANIA GLOBAL SRL responsibly and per their intended purpose.
  • Payment for Services Offered: Clients are obliged to pay for the services used per the payment terms and conditions set by TRANSYLVANIA GLOBAL SRL.
  • Compliance with Conduct Rules: Clients are obliged to comply with the conduct rules and regulations established by TRANSYLVANIA GLOBAL SRL during their stay or use of services.
  • Protection of Property and Well-being: Clients are obliged to protect the property and well-being of other clients, staff, and the property of TRANSYLVANIA GLOBAL SRL during their stay or use of services.
  • Reporting Incidents or Issues: Clients are obliged to report any incidents or issues encountered during their stay or use of services to TRANSYLVANIA GLOBAL SRL as soon as possible.

15. Force Majeure

  • Definition of Force Majeure: TRANSYLVANIA GLOBAL SRL cannot be held responsible for any failure or delay in fulfilling its obligations due to circumstances beyond its reasonable control, including, but not limited to, force majeure or unforeseeable events such as earthquakes, fires, floods, strikes, acts of war, terrorism, government actions, or other natural or man-made disasters.
  • Impact on Reservations: If force majeure affects the ability of TRANSYLVANIA GLOBAL SRL to provide the booked services, the company will make reasonable efforts to promptly notify affected clients and offer alternative solutions or compensation to the extent possible.
  • Responsibility of Parties: Both TRANSYLVANIA GLOBAL SRL and users are released from their contractual obligations if the performance of these obligations is affected by force majeure, and neither party can be held liable to the other for any loss or damage caused by such circumstances.
  • Notification and Communication: If it is determined that force majeure affects reservations or services, TRANSYLVANIA GLOBAL SRL is committed to promptly and transparently communicating with affected users to provide them with the necessary information and collaborate on finding a reasonable solution.
  • Restoration of Services: After the end of the force majeure circumstances, TRANSYLVANIA GLOBAL SRL will make reasonable efforts to restore services efficiently and minimize any impact on users.

16. Cancellations by TRANSYLVANIA GLOBAL SRL

Right to Cancel: TRANSYLVANIA GLOBAL SRL reserves the right to cancel reservations in cases where unforeseen circumstances or force majeure events affect the location’s ability to provide the booked services.

Prior Notification: In the event of a cancellation by the location, TRANSYLVANIA GLOBAL SRL is committed to promptly notifying and transparently communicating with affected clients, providing information about the reasons for the cancellation and any alternative solutions available.

Refund of Payments: In the event of a cancellation by the location, TRANSYLVANIA GLOBAL SRL is committed to refunding any amounts paid in advance by the client for the affected reservation per the applicable refund policy.

Client Compensation: TRANSYLVANIA GLOBAL SRL may offer additional compensation or alternative solutions to affected clients depending on the specific circumstances of the cancellation, including special offers for future bookings or other facilities to compensate for the inconvenience caused by the cancellation.

Responsibility of Parties: Both TRANSYLVANIA GLOBAL SRL and clients are released from their contractual obligations in the event of cancellations due to unforeseeable or force majeure reasons, and neither party can be held liable to the other for any loss or damage caused by such circumstances.

17.Contractual Liability

  • Obligations of Parties: When making a reservation or using the services offered by TRANSYLVANIA GLOBAL SRL, users and the location have the obligation to comply with the terms and conditions established in their contract, including the booking policy and any other agreed-upon commitments.

18. Processing of Personal Data

  • Please review the Privacy Policy regarding the processing of personal data, which is included in this document. 

19.  Cookie Policy

Please review the Cookie Policy, which is included in this document. 

20. Disputes

  • Jurisdiction: Any dispute, conflict, misunderstanding, or claim arising from or related to the services offered by TRANSYLVANIA GLOBAL SRL will be subject to the exclusive jurisdiction of the competent courts.
  • Amicable Dispute Resolution: In the event of a dispute between the client/guest and TRANSYLVANIA GLOBAL SRL, both parties will make reasonable efforts to resolve the dispute amicably before resorting to judicial procedures.
  • Compliance with the Law: If the dispute cannot be resolved amicably, the parties will be subject to the law per applicable rules and procedures.
  • Compliance with Terms and Conditions: During the dispute, the terms and conditions established by TRANSYLVANIA GLOBAL SRL will remain in effect and must be respected by both parties.